Your document may be rejected for the following reasons: Document issues
The document is expired or physically damaged The document type is unsupported The upload is a screenshot, not the original document
Image quality problems
The photo is blurry, dark, or has glare/reflections The image is low quality, filtered, or has shadows
Visibility issues
Parts of the document are cropped, cut off, or missing Details are unclear, covered, or hard to read Edges are not visible, preventing verification
✅ How to fix it When uploading again, make sure:
The document is not expired All edges and details are fully visible The image is clear, bright, and in good focus You upload the original document, not a screenshot No glare, shadows, or fingers cover the text
🛠️ Additional tips
Complete all steps, including the selfie (if required) Use an official, supported, and undamaged document Take the photo on a flat surface in good lighting
