What to do if verification fails

❌ Why was my document rejected?

• Document is expired or damaged
• Data is incomplete or hard to read
• Photo is blurry, dark, or reflective
• Edges are missing or image is cropped
• Invalid document (e.g. screenshot)

✅ Solution

📩 Upload your document again – make sure it’s:

• High quality
• Fully visible
• Currently valid

🛠️ More tips

Complete all steps (including selfie if required)

Use a valid and undamaged document

Avoid reflections and blurriness