You made a deposit, but your balance isn’t showing? Or the deposit didn’t go through at all? No worries – here are the most common reasons and how to fix them.
🧾 Deposit not credited
👉 Was the payment made in your name?
Please send us a payment confirmation via email or through the Messenger so we can check your deposit.
What we need – depending on your payment method:
Bank transfer: Screenshot with IBAN, amount, date, time
PayPal / Neteller / Skrill: Screenshot with transaction ID, amount, date, time
Credit card: Statement with name, amount, date, time (only first 6 and last 4 digits visible)
Paysafecard: Screenshot with transaction ID, amount, date, time
🔐 Your data will be handled in accordance with applicable data protection regulations.
🚫 Deposit not working?
Here are the most common reasons – and how to fix them:
Wrong location or VPN active ➡️ Disable VPN connections – they can block the payment. You must be in your registered country.
Payment method doesn’t match your account ➡️ Make sure the name and account holder are identical.
Credit card not verified ➡️ Click on Verify card during deposit. Verification is done via Jumio and takes just a few minutes.
