FAQs

Please check which type of block applies to you first – the solution depends on the cause:

1. Internal block by Tipico

Possible reasons:

  • Outstanding verification documents (KYC)
  • Ongoing security review

➡️ Contact our Support team via Messenger – we can help you directly in these cases.

2. Block via OASIS (nationwide gambling exclusion)

OASIS is the central exclusion system operated by the German federal states. An OASIS block applies to all licensed gambling operators in Germany and cannot be lifted by Tipico.

➡️ Please contact the Regierungspräsidium Darmstadt directly:

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In Germany, the LUGAS regulation applies: your monthly deposit limit of €1,000 is shared across all licensed online gambling operators in Germany – not just Tipico.

Example: If you have already deposited €700 at another provider this month, you can only deposit up to €300 at Tipico.

Important: Even failed or cancelled deposit attempts may count towards your LUGAS limit.

The limit resets automatically on the 1st of each month.

  • Account not fully verified (KYC pending)
  • Active bonus with unfulfilled wagering requirements
  • Selected payment method not available for withdrawals (e.g. PayPal)Withdrawals are first reviewed internally (typically within 24 hours). After that, the actual credit depends on your payment provider.

    If your withdrawal has not arrived after 5 business days, please contact our Support via Messenger with your transaction ID and a screenshot of the withdrawal status.

Cash-Out is a voluntary additional feature – it is not always available, and this is not an error.

Common reasons for unavailability:

  • Market temporarily suspended (e.g. just before a goal, during a VAR review, or at half-time)
  • Odds moving too quickly – Cash-Out automatically paused
  • Technical limitations with the live data provider
  • Legal requirement: the Cash-Out amount is reserved and only credited once the full bet slip has been evaluated

When Cash-Out is available, the option appears directly in your bet slip in the app or browser.

Common reasons for unexpected settlements:

  1. Regular time vs. extra time: Bets apply to 90 minutes + stoppage time only (see FAQ 6A).
  2. Match abandoned: Markets already decided at the time of abandonment remain valid (e.g. half-time score).
  3. Goalscorer bet: Player was not on the pitch at kick-off → bet settled at odds of 1.0.
  4. Incorrect third-party data: Erroneous match information can lead to a review of the settlement.
  5. Cash-Out credited after the fact: The amount is only paid out once the full bet slip has been evaluated.

 

  1. If you believe there is an error, contact Support via Messenger with the Bet ID

📩 How to contact us

📞 Note:
We do not offer phone support. The Messenger is the fastest and easiest way to reach us.

Simply open any Help Center article and click Contact us ⇾ Start Messenger in the top right corner.

💬 Write to us directly in the Messenger – our support team will take care of your request as soon as your message is read.

🔐 Important:
Already have a Tipico account? Please log in first before using the Messenger. This helps us assist you quickly and accurately.

Contact us via Messenger or the Contact Form and request permanent deletion.

Reopening is not possible – you can create a new account using a new email address and username

Yes – you can lower your limit at any time, and the change takes effect immediately.

If you want to increase your limit again, the waiting period of 8 x 24 hours will apply once more.

For example: If you request a limit increase on 2 January, it will become active on 10 January.

Only after this period (8x24hours) has passed will the limit increase become active. Shortening this period is not possible.

A self exclusion via OASIS applies nationwide and can only be lifted by the Regierungspräsidium Darmstadt (German Gambling Authority).

An account closure, on the other hand, only affects your Tipico account.

No – unless explicitly stated otherwise, your bet refers only to regular time. This means 90 minutes plus stoppage time.

Extra time and penalty shootouts are not automatically included.

If you want to bet on events during extra time or a penalty shootout, you’ll find separate betting markets for that. These are clearly labeled and can be selected individually.

❗️There are several reasons why a bet on your Tipico Sport account may be declared void. Here are some common cases:

  • The event is interrupted, postponed, or cancelled and cannot be resumed or replayed by the end of the following day (based on the original start time).
  • A tennis match ends due to injury, retirement, or disqualification.
    ℹ️ Exception: In some tennis tournaments, bets remain valid until the match is officially completed.
  • Goalscorer bets: If the selected player is not on the field at kick-off, the bet is declared void and settled at odds of 1.0.
  • Incorrect match information from third-party providers, such as:
    • Wrong team pairing
    • Incorrect start time
    • Incorrect odds

❗️ If a match is cancelled, abandoned, or declared void, your bet on your Tipico Sport account remains valid if the match is resumed or replayed by the end of the following day (calculated from the original start time) – regardless of whether it takes place at the original venue or a neutral location.

❗️ If the match is not resumed or replayed in time, your bet will be voided and your stake will be refunded to your Tipico Sport account.

ℹ️ Good to know: Bet types that were already decided at the time of the interruption (e.g. Set Winner, Point Winner, Over/Under) remain valid and will be settled as usual.

Account verification is legally required – and it’s there to protect you.

It ensures that you are of legal age and that your personal details are accurate. Only with a verified account can you make deposits, withdrawals, and access the full Tipico Sports Betting experience.

Here’s how it works:

  1. Log in to your account
  2. Go to Account Verification in your profile
  3. Follow the step-by-step instructions

It only takes a few minutes – fast, secure, and easy.

Try the following steps:

  1. Close the app completely
  2. Clear the app cache
  3. Restart your device
  4. Check if you have the latest version installed

💬 If the issue persists, our Support Team is here to help – fast, reliable, and friendly.