You’d like to withdraw your balance? Great – we’ll help you meet all the necessary requirements. If a withdrawal isn’t working, it could be due to one of the following reasons:
Your balance comes from a promotion Promotional funds must be fully wagered before they can be withdrawn. You can check the current status under → .
You have an active promotion As long as a promotion is active, withdrawals are not possible. You can choose to complete or cancel the promotion. ⚠️ Important: If you cancel it, the entire promotional balance will be forfeited.
Your deposit hasn’t been wagered yet Each deposit must be wagered at least once before a withdrawal can be made.
Your account is not fully verified Under , you’ll see if any documents are still missing. Please upload them to complete your account verification.
Your payment method has been removed Payment methods that haven’t been used for 2 years are automatically deactivated. Make a new deposit of at least 10€ and then contact us via so we can enable the withdrawal for you.
If you’re unsure, our support team is always happy to help.
