What happens after my OASIS exclusion period has expired?
Your OASIS gambling exclusion has expired, but your Tipico account is still blocked? This is normal and not an error. Here’s what happens next.
Why isn’t my account reactivated automatically?
The OASIS database and the Tipico system must be synchronized manually. For security and data protection reasons, an automatic reactivation is not possible.
What do I need to do?
Step 1: Obtain confirmation from the Darmstadt Regional Council (RP Darmstadt)
Once your exclusion period has ended, you should receive a confirmation email from RP Darmstadt. If you have not received one, please contact them directly:
Email: spieleranfragenoasis@rpda.hessen.de
Website: rp-darmstadt.hessen.de
Step 2: Contact Tipico
Please contact us via Messenger or email at spielerschutz@tipico.de and provide your OASIS confirmation.
Step 3: Manual review and reactivation
Our Responsible Gambling team will review your request and process the account reactivation.
Step 4: Identity verification (may be required)
Depending on the length of your exclusion period, you may be asked to complete identity verification again. Please have a valid ID document ready.
After your account has been reactivated
Once your account has been reactivated, you can use it as usual. Tipico offers various responsible gambling tools to help you stay in control, such as deposit limits and cool-off periods.
If you have any questions, our Responsible Gambling team is available at spielerschutz@tipico.de.
